At Kezia Sera, our goal is to offer you top-notch products and exceptional customer support. Your satisfaction is our priority, and that's why we have a 30-day guarantee in place. If you're not happy with your purchase for any reason, please get in touch with us at our contact page.

Cancellation Policy
Keep in mind that any modifications or cancellations to an order must occur within 24 hours of placing it. After this period, we might not be able to fulfill your request since the order may have already entered processing. Should you cancel within 24 hours, your refund will be processed within 10 business days.

Return Policy

At Kezia Sera, our goal is to offer high-quality products and responsive customer support. Your satisfaction matters to us. That’s why we offer a 30-day return window on eligible orders, including a 30-Day Satisfaction Guarantee on select products. If you need help with an order, please contact us through our contact page.

For most items, returns must be approved in advance and the item must be returned in its original packaging and in unused condition.

For eligible products covered by our 30-Day Satisfaction Guarantee, customers may try the item during the 30-day period. If it is not the right fit for your routine, contact us within 30 days of delivery to request return authorization. To qualify, the item must be returned in good condition with all included components and original packaging where possible. Normal signs of trial use are acceptable. However, items returned with excessive damage, misuse, alteration, missing parts, or unsanitary condition may not be eligible for a full refund.

This guarantee is intended to allow a reasonable at-home trial period and does not apply to products returned in a condition that prevents resale, inspection, or safe handling.

To start a return, email us within 30 days of delivery and include your order number and reason for return. Our team must approve all returns before the item is shipped back. Please include your order number and shipping name inside the return package to help us process it promptly.

Customers are responsible for return shipping costs, except where an item arrives damaged or defective. Original shipping charges are non-refundable.

If a return is sent without approval, without a valid reason, or outside the 30-day window, we reserve the right to deny the return or charge a restocking fee of up to 25% of the purchase price.

Once your return is received, please allow up to 10 business days for inspection. Approved refunds are typically processed within 5–10 business days after inspection. Banks or card issuers may take an additional 3–5 business days to post the refund to your account.

All refunds are processed in U.S. Dollars ($USD) to the original payment method. Customers are responsible for any fees related to foreign currency transactions or exchange rate differences.